Privacy Policy

About this policy

We at Naveh Centre are committed to protecting your personal information. This Privacy Policy outlines how we collect, store, use and disclose your personal information when you interact with our website (‘Site’) and the services we provide.

In this Privacy Policy, we, us and our means Naveh Centre, trading as NAVEH CENTRE PTY LTD (ABN 87692593178).

When we talk about you, user and your, we mean you, the visitor to the Site or user of our services.

Types of information we collect and hold

We collect and hold a range of personal information that you provide to us.

The kinds of personal information that we may collect, and hold includes:

• name, contact information, and any other information you provide to us when you visit the Site or user of our services

• information provided from external services (e.g., referring general practitioners, health professionals, schools), or someone who calls on your behalf or provides us with information about you to access our services (e.g., guardian)

• sensitive information (see ‘Sensitive Information’ section below)

• information relating to your use of our online services (see the ‘Online services’ section below), and

• any other information we think is necessary for you or others to provide services or fulfil our obligations to you.

Sensitive information

We collect and hold sensitive information about you. This will generally include information about your medical and mental health, your health history, psychological assessments, lifestyle and social information relevant to your wellbeing. We may also give you the ability to provide audio or video recordings with your consent as part of therapy.

Sensitive information is information about a person’s health (this can include genetic or biometric information), racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, genetic or biometric information.

We only collect information that is necessary for providing psychological services, fulfilling legal and ethical obligations, and ensuring high-quality care.

How We Collect Information

We often collect personal information when you engage with us directly. For example, we might collect your personal information when you fill out a form with us, call or email us, meet with one of us or use our website. See the ‘Online services’ section below for more information about our collection of personal information online.

Sometimes we collect information about you from other sources that may include:

• your relatives, guardian, representative or an authorised carer

• medical practitioners or medical facilities

• school counsellors, teachers, or school facilities

• social workers or other health professionals, and

• external bodies, such as government organisations, and public servants.

If you provide us with personal information about another person, you should obtain their consent to do so, having informed them of this Privacy Policy where appropriate.

Why we collect personal information

We may collect, hold, use and disclose your personal information to:

• respond to your enquiries and contact requests

• provide psychological assessment and therapy services

• collaborate with third parties (e.g., GPs) with your consent

• communicate appointment reminders or changes and improve our services

• for any purpose for which you have given your consent

• maintain accurate records as required by law and ethical standards, and

• fulfil obligations under applicable professional regulations

Disclosure of Information

We may disclose your personal information for the following reasons:

• as required by law or to comply with a court order or other legal process

• to other treatment providers as consented by you or your relevant guardian

• if authorised or with your consent, with a nominated carer, representative, or legal guardian (including where legal authority has been provided, such as under a Power of Attorney)

• to emergency services during your visit if you were requiring medical attention (e.g. paramedics)

• to our service providers, such as our administrative support, IT providers, health insurance providers, legal advisors or payment processors, as necessary to provide our services to you and to support the safe and lawful operation of our business, and

• to an experienced practitioner for the purpose of obtaining professional support and guidance in providing our services to you. 

Confidentiality

All personal information gathered by your clinician during the provision of the health service will remain confidential and secure except where:

• It is subpoenaed by a court; or

• Failure to disclose the information would place you or another person at serious or imminent risk; or

• You would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or

• Your prior approval has been obtained, such as providing a written report to another professional or agency. e.g. a GP or a lawyer, or discussing the material with another person, e.g. a parent or employer; or 

• You are attending under a Mental Health Care Plan, Eating Disorder Management Plan, Chronic Disease Management Plan or other Medicare funded service and a report needs to be provided to the referring practitioner for compliance purposes; or

• If disclosure is otherwise required or authorised by law.

Where our client is a child who is not capable of providing informed consent, then we will disclose information provided by the child to a parent or guardian. If the child is able to provide consent, we will disclose information consistent with that consent other than as set out above (e.g. where it is required by law or to prevent serious harm). 

To support the seamless delivery of your healthcare services, our administrative staff may require access to your information. Your personal information may also be reviewed for clinical governance purposes or during clinical supervision for quality assurance purposes and to ensure you receive evidence-based and effective service provision. All staff members are required to maintain the confidentiality of your healthcare information.

We occasionally communicate with you by email or text message. Where possible this communication should be limited to administrative matters, however you should be aware that these forms of communication are limited in their confidentiality. Provision of such information to us indicates your consent for these forms of communication to be used.

Storage and Security of Your Information

When we collect personal information about you, we will take steps to appropriately protect the information we receive. 

All records are stored on an electronic data base, password protected, with two factor authentication. The software that we use for data storage is designed for Australian health practitioners to ensure that it is secure and sensitive information is not held overseas. 

Where we have hard copy documents, they are stored securely in locked filing cabinets or similar storage. 

Client records are stored in accordance with retention guidelines (typically a minimum of 7 years, or until a child turns 25), or as required under relevant health regulations, after which they are securely destroyed. We are generally obliged to maintain records for Aboriginal and Torres Strait Islander clients indefinitely. 

Telehealth Services 

If we provide telehealth sessions, we use secure, encrypted platforms compliant with Australian privacy standards. Sessions are not recorded unless explicitly agreed upon and documented, which may include the use of an AI tool (with your consent). More information about the AI tools that we may use is available in our consent form, and you can discuss our use of those tools with us. 

Online Services

When you use our website (www.navehcentre.com.au), email us, visit our social media pages, or use any of our other online tools (‘Online Services’), we may collect some information about how you use them.

This can include:

• Your computer or phone’s IP address and location,

• The type of device or browser you use,

• Which pages you look at,

• Your phone number or social media profile (if you share them), and

• If you visit any other sites through our links.

We collect this information to:

• Make sure it’s really you using our services,

• Keep your session running smoothly,

• Remember your settings and preferences,

• Improve our website and online services, and

• Learn how people use our site so we can make it better.

Cookies

We use cookies — small files saved on your device — to help our website work properly. Cookies help us:

• Remember your details when you come back, and

• See how people use our site so we can make improvements.

You can turn cookies off in your browser settings if you prefer, but some parts of our website might not work as well. 

We may also use tracking tools (like Google Analytics or advertising pixels) to understand how people find and use our site. Most of this data doesn’t identify you personally.

Social Media and Messaging

We use social media and sometimes messaging services to connect with people.

Please remember:

• We do not use social media for therapeutic purposes, and we cannot engage with you on social media for that purpose. We cannot provide our services through social media. 

• If you interact with us on social media, others might see that you are linked with our centre.

• We may share updates, events, or service information through social media.

• We do not discuss or collect any health information through social media or messaging. If you provide us with information, including sensitive information, through social media, our psychologists may not see it. Any information of that nature should be provided to us in person.

Third-Party Websites and Services

Some parts of our website use tools from other companies — for example, Google Maps, Google Analytics, or social media links. These companies may collect information about how you use our site and others.

Each company has its own privacy policy. For example, you can read about how Google uses information here: google.com/policies/privacy/partners.

Our website may also include links to other websites. We are not responsible for what those sites do with your information.

Keeping Your Information Safe

We take reasonable steps to protect any information you share with us online. However, no website or internet service can be 100% secure, so please be careful when sending information over the internet.

Direct Marketing

• We may send you direct marketing about our services. You may always opt out of receiving this marketing by letting us know. 

• For example, if we send you a marketing email there will be an opt-out option at the bottom of the email.

• Opting out of marketing will have your details removed from our marketing list but will not change the way we use other personal information we hold about you. For example, you may still receive reminders about upcoming appointments.

Your privacy rights

Access and Correction

You can access your personal information that we hold on request about you or your child, subject to any legal restrictions or exemptions.

To request access to your personal information, please send a written request (see ‘Contact Us’ below). We may need to verify your identity and respond within a reasonable timeframe (usually 40 days) and may charge a small administrative fee for providing copies of records.

In certain circumstances, such as where access may pose a serious threat to your health, safety, or privacy—or that of another person—we may not be able to provide all the information requested. If this occurs, we will explain why and discuss available options (for example, providing a summary or giving access through another health professional).

If you believe any information we hold about you is incorrect, you may ask us to correct it. If we disagree with your requested change, we will note your correction request in your file and explain our reasoning.

Reviews and updates to this policy

Navaeh Centre may review and, if necessary, update this Privacy Policy to reflect changes in laws, regulations, or practice operations. The latest version will always be available on our website. Your continued use of our Site after the revised Privacy Policy has been posted indicates your acceptance of the revised Privacy Policy.

Contact us for general inquiries or to obtain copies of records or this Privacy Policy:

Email us

Attention: Privacy Officer

info@navehcentre.com.au

Making a privacy complaint

If you have a concern or complaint about your privacy, we would like an opportunity to put it right. Please send your concerns to info@navehcentre.com.au

Ultimately, if you wish to lodge a formal complaint about the use of, or access to, your personal information, you may do so with the Office of the Federal Privacy Commissioner on 1300 363 992, or GPO Box 5218, Sydney, NSW 1042.

 Last updated: 19/01/2026